Our products can be returned for a full refund or store credit within 10 days of delivery. We offer an easy returns policy for all domestic and international orders.
We want you to have a complete peace of mind when you choose to shop with us. We understand that ordering online can be daunting and we want to make sure you know we're always here to help from start to finish. We do hope you understand that in some cases you may need to contact us to organise a return and we're here to make this as easy as possible for you.
If you change your mind about the items you have purchased from us, we will refund the purchase price (minus the shipping costs) or exchange those products, subject to the following conditions;
- The item is unopened and in a re-sellable condition.
- The item returns to us in its original packaging.
- The item arrives back to us within 10 days of you receiving. (If you are concerned for any reason that this is not possible please contact us ASAP so we may resolve it for you).
Note: Expedited shipping charges are non-refundable and for returns under $500 AUD, the customer is responsible for return shipping.
If the unlikely event that your item has arrived to you in an unsatisfactory condition or is damaged upon arrival we will fix the problem right away. In order to process this you will be required to provide us with photos of the issue to us via our Support Desk.
Each case is different and depending on the circumstances and the severity of the damage we may offer a replacement order/exchange or a full refund. This is down to the discretion of the Management Team.
Please also note that on occasion there may be slight color/shade disparity between the colours of our items on different platforms e.g. mobile/tablet due to tint and contrast difference and we aim to accurately demonstrate all of our products on our website as clearly as we can.
Note: If we come to an inclusion of that our product being at fault, we will cover the cost of return shipping.
Please contact us to organise your return.